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Payment Terms
Credit is granted only to a customer whose credit application has been pre-approved. Terms are Net 30 Days. To set up an account with us, you must complete our credit application form. Please allow 2 weeks for us to process your application & determine your terms.
Your first order must be paid by credit card.
A credit limit is established for all accounts. Limits are set based on past volume purchases and ability to keep an account current. Limits are subject to change as per the above criteria. Orders may be withheld for overdue accounts, or accounts that exceed the pre-set credit limit. A $25 fee will be assessed for all returned checks.
You may also choose to pay using cash, VISA, Mastercard, direct payment (debit card, in person) or a company check (subject to approval, certified check may be requested).
Prices
All prices are subject to change without notice.
Taxes
All applicable taxes are extra.
Purchase minimum
A 100$ minimum order is requested for orders shipping outside of Canada.
Ordering from us
We ask that all purchase orders be faxed or sent by e-mail to us. Once received, your order will be confirmed by fax should the product requested not be in stock or if our price differs from your purchase order.
You may also purchase on-line. When ordering on-line you will automatically receive a confirmation with price and delivery via e-mail.
Shipping
Shipments are F.O.B. Omnisource Technologies inc warehouse. If not specified otherwise, freight charges are PREPAID and CHARGED on the customer invoice. We generally use FEDEX STANDARD GROUND.
You may also choose to have your order shipped collect (courier name and account number must be clearly indicated on your purchase order when ordering).
All orders received before 3:00PM (eastern time) will receive priority for same day shipping. All orders received after 3:00PM (eastern time) will be shipped the same day only if possible or as priority shipments for the next business day.
If we cannot ship your order complete, we will ship partial as per your shipping instructions and back orders will be sent PREPAID.
Add-ons will only be accepted if no partial shipment has already been made. Should you wish to add to a back order, the order will be treated as a new order and freight charges will be added as per the instructions.
Claims for lost or damaged materials or for shortages in shipments.
If the order is shipped using our courier (prepaid and add), we take full responsibility for the order up to your door. Claims must be made immediately. If the shipment is damaged it must be noted on the carrier's waybill before signing it. Failure to note on the carrier's waybill may result in the claim being denied.
If the order is shipped collect using your account number, we will only take responsibility for your order until your carrier picks it up.
Claims for shortages in shipments must be made within 24 hours of receiving your shipment.
Merchandise Returns
(Warranty replacement or repair)
An RMA (Return Merchandise Authorization) must be obtained before merchandise can be returned for warranty replacement or repair. Your request must indicate the reason for the return and reference to the original invoice number.
All RMA's must be shipped back to us PREPAID. Any shipments returned to us collect will be refused! Replacements will be returned to the customer on a prepaid basis or shipped with the customer's next order.
Merchandise Returns
(Other than warranty replacement or repair)
An RMA (Return Merchandise Authorization) must be obtained prior to any merchandise being returned to us.
A restocking fee may be applicable to certain returns. These fees range from 15% to 25% depending on if the item returned is a regular stock item or if the item returned is a non-stock item and needs to be returned to the original manufacturer.
Special orders or custom built products may be non-cancelable or non-returnable for refund.
Non Warranty Repair
An RMA (Return Merchandise Authorization) must be obtained prior to any merchandise being returned.
All non-warranty repairs will be sent back to the manufacturer for an estimate prior to repairing. When sending back a product for repair, you agree to a $30 estimating fee. Once we have confirmed the cost of the repair, you may choose to have it repaired and pay for the repair costs minus the $30 estimate fee, or ask for the product to be returned to you (un-repaired). Should you choose to have the item not repaired & returned to you, you are still required to pay the $30 estimation fee.
All RMA's must be shipped to us PREPAID, any collect shipments will be refused. Repaired or not, the product will be sent back prepaid and invoiced to the customers.
